FAQ Your questions about Palarena, answered.

Palarena is club management software built in France for sports clubs. It brings your schedule, bookings, payments and players together in one place, and it’s designed first for padel and pickleball clubs.

No. Palarena is software for clubs. We don’t operate any courts or sell any time slots. To book a court, use your club’s website or app. Palarena’s official website is palarena.com.

If your spaces are booked by time slot, there’s a good chance it will. Palarena already supports padel, pickleball, tennis, squash, 5-a-side football, futsal, basketball and volleyball. Get in touch and we’ll work out how to set up your bookings together.

30 minutes, with our team by your side, to set up your courts, opening hours and prices. If you’re switching software, we migrate your data for you on a date we agree on together. Online payments go live once Stripe has verified your club’s account and your subscription is active.

Yes, and we handle it for you. Using your files, we set up your upcoming bookings and your player list in your club, so you don’t have to re-enter anything. It’s included in your subscription.

Yes. It carries your club’s name, logo and photos, and it’s free for your players. They open it from your club’s link and can add it to their home screen, no app store needed. With the white-label add-on, your name or logo replaces Palarena’s in the app, in your colors.

They can call or stop by the front desk, just as they do today. The owner or a manager creates their booking on the same schedule as online bookings.

Yes, the SumUp integration is included. From the schedule, you send a player’s share to your club’s terminal, and it shows as collected as soon as SumUp confirms the payment.

Yes, email campaigns are included in your subscription. You start from a template, choose your recipients from the people subscribed to your club’s emails and schedule the send.

Yes, with the WhatsApp assistant, available as an add-on. It announces matches that still need players and activities open for registration in your club’s groups, with a link to your app.

€149 excl. VAT per month, or €1,490 excl. VAT per year billed annually, per club. The price doesn’t depend on how many courts or players you have. The two add-ons and Stripe and SumUp fees are separate.

No. At launch, Palarena charges no commission on your bookings, memberships or packs, and your players pay no service fee. On online payments, Stripe charges your club its own fees.

From the subscription clubs pay. At launch, Palarena takes no cut of your bookings, memberships or packs, and adds no fee to the price your players pay.

With the launch code our team gives you, valid for your club’s first subscription, until 31 December 2026. The code must be applied before you subscribe and works once per club.

Billing starts, at €149 excl. VAT per month or €1,490 excl. VAT per year depending on your plan. If you cancel before the date of your first invoice, you pay nothing.

Yes, anytime. The club owner cancels from the software. You keep access until the end of the month or year you’ve already paid for, then the subscription ends.

In France. The apps and their databases are hosted by OVHcloud, in France. Backups are encrypted and stay in the European Union.

No. Your player list and your players’ history with you stay with your club alone.

Yes. You can export your player list and your finances from the software, and ask us to return your club’s data. The export and our help with switching software are both free.