SECURITY AND DATA How we protect your payments and your data.
What protects a club’s payments and player list, and a player’s card and profile.
ONLINE PAYMENTS
The card goes to Stripe, the money to the club.
- The player pays their shareThey enter their card details in Stripe’s payment field, and confirm with their bank when it asks.
- Stripe processes the paymentStripe is certified to PCI DSS Level 1, the most stringent level for card payments.
- The money reaches the clubThe payment is created directly on the club’s Stripe account.
- Palarena gets the confirmationOnly the information needed to update the booking, never the card number.
Sample payment
YOU RUN A CLUB
Your player list stays yours.
It’s used for your club and no one else’s. No other club can see your players, what they book with you or what you collect.
Your club’s visibility and data3 players at the club
Our players
- EmmaRegular
- HugoActive
- InèsNew
Each team member gets their own access.
Staff can open the schedule, but not your finances or your player list. Every invitation, role change and export is logged, and that history is kept for twelve months.
Team & roles
- OwnerSchedulePlayersFinances
- ManagerSchedulePlayersFinances
- StaffSchedule
Your data leaves with you.
Export your player list and your finances as CSV whenever you like. If you switch software, our team hands over your club’s data and helps you move it, at no charge.
Your exports
- PlayersExport (CSV)
- FinancesExport CSV
- Entire clubExport data (JSON)
YOU’RE A PLAYER
You decide whether to show up in Partners.
You only show up in suggestions if you turn it on. Other players see your sports profile and your city, never your email or phone number.
Sam
3 km · Villeurbanne
- Level
- 3/8
- Hand
- Right
- Court side
- Left
Casual
2 days in common
Nobody messages you without your OK.
A chat opens only once you accept an invitation to play. You can block or report a player anytime. If you report a message, that’s the only one the Palarena team receives.
Sam
Hi Sam! Want to play sometime?
You can chat once your invite is accepted.
Your account stays under your control.
Sign out of all your devices in one go, and get an email if your password changes. Your data isn’t sold, and you can ask for a copy of it or have it deleted.
Read the privacy policySigned-in devices
- Mobile appThis device
- Safari · macOSSign out
Sign out of all devices
Hosting, backups and access.
Where is the data hosted?
In France for the apps and their databases, with OVHcloud. Encrypted backups stay in the European Union. Stripe, Cloudflare and Resend process data in their own locations, which are detailed in the list of providers.
How is the data backed up?
Every night, a copy of the database is encrypted before it leaves our servers, then kept for nearly four weeks. Between copies, every change is archived within five minutes at most. Restoring from a backup was tested in September 2026, and that test is planned every quarter.
How are accounts protected?
Everything sent between a device and Palarena is encrypted. Passwords are never stored in readable form, and those found in a known breach are rejected. Repeated sign-in attempts are blocked.
How does the Palarena team access data?
With mandatory two-factor authentication. Every sensitive action is logged along with the reason for it, and access is limited to authorized people bound by confidentiality.
What happens if there is an incident?
A written procedure applies, with a designated lead and a designated alternate. Any club whose data is affected is told as soon as possible, and Palarena makes the notifications the GDPR requires.
Our commitments, in writing.
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